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Team Helpdesk for Outlook
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ITIL guided helpdesk system for support team, with seamless integration of Microsoft Outlook. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and OLAP statistics...

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# Article Title Author Hits
1 How to cancel a case that was raised accidentally? Administrator 4
2 How to have stakeholders and other users involved passively on a case? Administrator 19
3 How to disable the Team Helpdesk Addin temporarily in Outlook Administrator 249
4 Selective disabling of auto alerts to callers or technicians Administrator 133
5 Ways of granting 'Send on Behalf' permission on a mailbox Administrator 128
6 Case item on other's Outlook does not reflect the latest changes made Administrator 149
7 Steps to relocate existing Team Helpdesk folders Rehana Rahman 176
8 Problem with using Exchange/Outlook database option for production helpdesk Administrator 144
9 Adding more information (such as telephonic call details) to an existing case Rehana Rahman 129
10 Are they any steps to do w.r.t Team Helpdesk when migrating our Exchange server to newer version? Rehana Rahman 198
 
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