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Team Helpdesk for Outlook
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ITIL guided helpdesk system for support team, with seamless integration of Microsoft Outlook. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and OLAP statistics...

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# Article Title Author Hits
1 Using Microsoft Azure database for storing Team Helpdesk Settings Administrator 11
2 Using SharePoint for storing Team Helpdesk Settings Administrator 10
3 Using Exchange/Outlook database for storing Team Helpdesk Settings Administrator 12
4 Using SQL Server database for storing Team Helpdesk Settings Administrator 14
5 Using MS Access database for storing Team Helpdesk settings Administrator 12
6 OLAP tool shows blank grid/chart Administrator 158
7 Case item goes missing from the Ongoing/Resolved Cases folder after adding/updating an email or attachment Administrator 222
8 Behavior of helpdesk when multiple prefix code/IDs are present in subject of emails Administrator 296
9 why am I getting error 'Permission was denied on the object...' when starting Outlook? Administrator 635
10 Case ID sorting issues Administrator 732
 
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