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Team Helpdesk for Outlook
THO.gif

ITIL guided helpdesk system for support team, with seamless integration of Microsoft Outlook. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and OLAP statistics...

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# Article Title Author Hits
1 How to disable the Team Helpdesk Addin temporarily in Outlook Administrator 65
2 Selective disabling of auto alerts to callers or technicians Administrator 46
3 Ways of granting 'Send on Behalf' permission on a mailbox Administrator 41
4 Case item on other's Outlook does not reflect the latest changes made Administrator 46
5 Steps to relocate existing Team Helpdesk folders Rehana Rahman 62
6 Problem with using Exchange/Outlook database option for production helpdesk Administrator 55
7 Adding more information (such as telephonic call details) to an existing case Rehana Rahman 55
8 Are they any steps to do w.r.t Team Helpdesk when migrating our Exchange server to newer version? Rehana Rahman 108
9 Can I use Team Helpdesk without Exchange? Rehana Rahman 128
10 I have registered Team Helpdesk. But every time I restart outlook, it prompts for license. Rehana Rahman 98
 
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