Recent Knowledge Base Articles

  • Increase font size
  • Default font size
  • Decrease font size
Team Helpdesk for Outlook & SharePoint
THS.gif

Helpdesk system for support team, with seamless integration of Microsoft Outlook and SharePoint. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails...
Title Filter     Display # 
# Article Title Author Hits
1 Ideal permission level of each Team Helpdesk subfolders Administrator 76
2 I can't see any cases in the Ongoing Cases folder, while some other users can see them. Administrator 65
3 When I open a case item in Outlook, the form shows 'Disconnected' Administrator 291
4 2 parts of Team Helpdesk - Manager and Client add-ins Administrator 211
5 Login failed for user 'SQLSERVER\USER' Administrator 249
6 Every technician gets a permission issue error when trying to raise a new case or save existing ones. Why is it happening? Administrator 212
7 When I am disconnected from the Exchange, Outlook takes a long time to load and Team Helpdesk crashes. Administrator 275
8 I have a mailbox and I want Team Helpdesk to monitor and process only emails that are related to existing cases. And leave the new emails intact. Is this functionality possible? Administrator 325
9 When I run OLAP Statistics in Team Helpdesk, it throws an error "Couldn't find file '\\Server\...\HelpdeskOLAP.mdb Administrator 235
10 When I click 'Self' to assign a case to myself in the form, it takes a different name or account. How can I fix it? Administrator 206
 
  • «
  •  Start 
  •  Prev 
  •  1 
  •  2 
  •  3 
  •  4 
  •  Next 
  •  End 
  • »
Page 1 of 4