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Team Helpdesk for Outlook & SharePoint

Helpdesk system for support team, with seamless integration of Microsoft Outlook and SharePoint. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails...

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1 Ways of granting 'Send on Behalf' permission on a mailbox Administrator -
2 Case item on other's Outlook does not reflect the latest changes made Administrator -
3 Steps to relocate existing Team Helpdesk SP folders Rehana Rahman 13
4 Problem with using Exchange/Outlook database option for production helpdesk Administrator 4
5 Adding more information (such as telephonic call details) to an existing case Rehana Rahman 22
6 Are they any steps to do w.r.t Team Helpdesk for SharePoint when migrating our Exchange server to newer version? Rehana Rahman 67
7 Can I use Team Helpdesk without Exchange? Rehana Rahman 84
8 I have registered Team Helpdesk for SharePoint. But every time I restart outlook, it prompts for license. Rehana Rahman 69
9 If I make a new ticket from a phone-call, there is no last email message. How to write an email to the caller? Rehana Rahman 64
10 Certain users can’t see the Ongoing Cases folder in their Outlook. Rehana Rahman 79
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