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Team Helpdesk for Outlook & SharePoint
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Helpdesk system for support team, with seamless integration of Microsoft Outlook and SharePoint. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails...

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# Article Title Author Hits
1 Behavior of helpdesk when multiple prefix code/IDs are present in subject of emails Administrator 19
2 Case ID sorting issues Administrator 458
3 How to cancel a case that was raised accidentally? Administrator 431
4 How to have stakeholders and other users involved passively on a case? Administrator 398
5 How to disable the Team Helpdesk Addin temporarily in Outlook Administrator 687
6 Ways of granting 'Send on Behalf' permission on a mailbox Administrator 630
7 Case item on other's Outlook does not reflect the latest changes made Administrator 765
8 Steps to relocate existing Team Helpdesk SP folders Rehana Rahman 634
9 Problem with using Exchange/Outlook database option for production helpdesk Administrator 585
10 Adding more information (such as telephonic call details) to an existing case Rehana Rahman 645
 
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