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Team Helpdesk for Outlook & SharePoint

Helpdesk system for support team, with seamless integration of Microsoft Outlook and SharePoint. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails...

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1 I can't see the case subject and body when I open a case. Rehana Rahman 24
2 Workaround/fix to 'Unrecognized database format' Rehana Rahman 26
3 Why are emails getting moved to 'Unprocessed Emails' subfolder? Administrator 24
4 The 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine. Administrator 25
5 Raising a new case after sending the initial lead/contact to the caller Administrator 54
6 Viewing case form in one single page or in multiple pages (sections) Administrator 74
7 Some columns in the Technicians/Problems/Assets/Callers list grid have disappeared! Administrator 75
8 Define supervisors for each technician to whom SLA breach alerts would be sent to Administrator 79
9 Configure Team Helpdesk to allow additional information to be inputted to the new case before it sends out the auto alerts Administrator 72
10 How to prevent certain KB articles from being published on the CWS site Administrator 81
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