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Team Helpdesk for Outlook & SharePoint

Helpdesk system for support team, with seamless integration of Microsoft Outlook and SharePoint. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails...

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1 Some columns in the Technicians/Problems/Assets/Callers list grid have disappeared! Administrator -
2 Define supervisors for each technician to whom SLA breach alerts would be sent to Administrator -
3 Configure Team Helpdesk to allow additional information to be inputted to the new case before it sends out the auto alerts Administrator -
4 How to prevent certain KB articles from being published on the CWS site Administrator -
5 Opening a case item in its form takes a long time to load Administrator -
6 Analyzing Time Spent data on cases in OLAP Statistics Administrator -
7 How to implement archiving of old resolved cases in Team Helpdesk Administrator -
8 Color coding of Case items based on Case Status Administrator -
9 Understanding the Response Time and Due Time components of a SLA Administrator -
10 Notifying supervisors and managers on new ticket and assignments Administrator -
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