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Team Helpdesk for Outlook & SharePoint

Helpdesk system for support team, with seamless integration of Microsoft Outlook and SharePoint. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails...

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# Article Title Author Hits
1 Team Helpdesk Agent menu not showing in Office 2010/2013 backstage view Administrator 5
2 How to automatically retrieve new cases from SharePoint (added via web browser) to Team Helpdesk folders in Outlook Administrator 193
3 Ideal permission level of each Team Helpdesk subfolders Administrator 498
4 I can't see any cases in the Ongoing Cases folder, while some other users can see them. Administrator 462
5 When I open a case item in Outlook, the form shows 'Disconnected' Administrator 793
6 2 parts of Team Helpdesk - Manager and Client add-ins Administrator 617
7 Login failed for user 'SQLSERVER\USER' Administrator 719
8 Every technician gets a permission issue error when trying to raise a new case or save existing ones. Why is it happening? Administrator 582
9 When I am disconnected from the Exchange, Outlook takes a long time to load and Team Helpdesk crashes. Administrator 705
10 I have a mailbox and I want Team Helpdesk to monitor and process only emails that are related to existing cases. And leave the new emails intact. Is this functionality possible? Administrator 667
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