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Team Helpdesk for Outlook

ITIL guided helpdesk system for support team, with seamless integration of Microsoft Outlook. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and OLAP statistics...

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# Article Title Author Hits
1 Team Helpdesk Agent menu not showing in Office 2010/2013 backstage view Administrator 11
2 Replied emails are not updated to the case automatically Administrator 518
3 Can I export the Tickets summary report to excel? Rehana Rahman 495
4 I am administrator of the helpdesk. Is there a way to see which cases are currently opened and worked by which technicians in their Outlook without asking them? Rehana Rahman 341
5 I see that we have to define a list of problem types for each category. However, we have one common list of problem types for all categories. How can I avoid defining the same problem types list for every category? Rehana Rahman 423
6 Can we have multiple allotment email templates that we can choose before sending out to the caller? Rehana Rahman 468
7 Is there a way to see the total number of emails each case item has? Rehana Rahman 357
8 I see a button ‘Safe To Edit?’ in the case form in Outlook. What is its purpose? Rehana Rahman 350
9 We want the due date of new tickets generated be set 3 days ahead. Is this supported in Team Helpdesk? Rehana Rahman 385
10 We have the requirements to collect more in-house information on the case. Does Team Helpdesk support adding our fields and also include them in reporting/statistics? Rehana Rahman 405
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