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Team Helpdesk for Outlook
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ITIL guided helpdesk system for support team, with seamless integration of Microsoft Outlook. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and OLAP statistics...

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# Article Title Author Hits
1 OLAP tool shows blank grid/chart Administrator 108
2 Case item goes missing from the Ongoing/Resolved Cases folder after adding/updating an email or attachment Administrator 176
3 Behavior of helpdesk when multiple prefix code/IDs are present in subject of emails Administrator 233
4 why am I getting error 'Permission was denied on the object...' when starting Outlook? Administrator 576
5 Case ID sorting issues Administrator 681
6 How to cancel a case that was raised accidentally? Administrator 718
7 How to have stakeholders and other users involved passively on a case? Administrator 652
8 How to disable the Team Helpdesk Addin temporarily in Outlook Administrator 1662
9 Selective disabling of auto alerts to callers or technicians Administrator 885
10 Ways of granting 'Send on Behalf' permission on a mailbox Administrator 798
 
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