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Team Helpdesk for Outlook
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ITIL guided helpdesk system for support team, with seamless integration of Microsoft Outlook. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and OLAP statistics...

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# Article Title Author Hits
1 Case item goes missing from the Ongoing/Resolved Cases folder after adding/updating an email or attachment Administrator 56
2 Behavior of helpdesk when multiple prefix code/IDs are present in subject of emails Administrator 80
3 why am I getting error 'Permission was denied on the object...' when starting Outlook? Administrator 440
4 Case ID sorting issues Administrator 559
5 How to cancel a case that was raised accidentally? Administrator 592
6 How to have stakeholders and other users involved passively on a case? Administrator 523
7 How to disable the Team Helpdesk Addin temporarily in Outlook Administrator 1417
8 Selective disabling of auto alerts to callers or technicians Administrator 766
9 Ways of granting 'Send on Behalf' permission on a mailbox Administrator 686
10 Case item on other's Outlook does not reflect the latest changes made Administrator 784
 
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