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Team Helpdesk for Outlook
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ITIL guided helpdesk system for support team, with seamless integration of Microsoft Outlook. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and OLAP statistics...

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# Article Title Author Hits
1 Workaround/fix to 'Unrecognized database format' Rehana Rahman 34
2 I can't see the case subject and body when I open a case. Rehana Rahman 38
3 Why are emails getting moved to 'Unprocessed Emails' subfolder? Administrator 41
4 The 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine. Administrator 37
5 Raising a new case after sending the initial lead/contact to the caller Administrator 58
6 Viewing case form in one single page or in multiple pages (sections) Administrator 89
7 Configuring the outgoing account to use for automated alerts and replies in Team Helpdesk Administrator 122
8 Some columns in the Technicians/Problems/Assets/Callers list grid have disappeared! Administrator 111
9 Define supervisors for each technician to whom SLA breach alerts would be sent to Administrator 110
10 Configure Team Helpdesk to allow additional information to be inputted to the new case before it sends out the auto alerts Administrator 115
 
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