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Team Helpdesk for Outlook
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ITIL guided helpdesk system for support team, with seamless integration of Microsoft Outlook. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and OLAP statistics...

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# Article Title Author Hits
1 Case ID sorting issues Administrator 90
2 How to cancel a case that was raised accidentally? Administrator 117
3 How to have stakeholders and other users involved passively on a case? Administrator 113
4 How to disable the Team Helpdesk Addin temporarily in Outlook Administrator 433
5 Selective disabling of auto alerts to callers or technicians Administrator 239
6 Ways of granting 'Send on Behalf' permission on a mailbox Administrator 226
7 Case item on other's Outlook does not reflect the latest changes made Administrator 251
8 Steps to relocate existing Team Helpdesk folders Rehana Rahman 284
9 Problem with using Exchange/Outlook database option for production helpdesk Administrator 268
10 Adding more information (such as telephonic call details) to an existing case Rehana Rahman 226
 
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