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Team Helpdesk for Outlook
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ITIL guided helpdesk system for support team, with seamless integration of Microsoft Outlook. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and OLAP statistics...

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# Article Title Author Hits
1 Adding more information (such as telephonic call details) to an existing case Rehana Rahman 3
2 Are they any steps to do w.r.t Team Helpdesk when migrating our Exchange server to newer version? Rehana Rahman 64
3 Can I use Team Helpdesk without Exchange? Rehana Rahman 75
4 I have registered Team Helpdesk. But every time I restart outlook, it prompts for license. Rehana Rahman 59
5 If I make a new ticket from a phone-call, there is no last email message. How to write an email to the caller? Rehana Rahman 64
6 Certain users can’t see the Ongoing Cases folder in their Outlook. Rehana Rahman 70
7 Can we have both Team Helpdesk Manager and Agent addins installed on the same machine? Rehana Rahman 74
8 Performance of Team Helpdesk on my Outlook is very sluggish. Rehana Rahman 99
9 Why sometime replied emails from helpdesk are in plain format? Rehana Rahman 69
10 Workaround/fix to 'Unrecognized database format' Rehana Rahman 128
 
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