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Team Helpdesk for Outlook
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ITIL guided helpdesk system for support team, with seamless integration of Microsoft Outlook. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and OLAP statistics...

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1 Ways of granting 'Send on Behalf' permission on a mailbox Administrator 7
2 Case item on other's Outlook does not reflect the latest changes made Administrator 9
3 Steps to relocate existing Team Helpdesk folders Rehana Rahman 33
4 Problem with using Exchange/Outlook database option for production helpdesk Administrator 26
5 Adding more information (such as telephonic call details) to an existing case Rehana Rahman 33
6 Are they any steps to do w.r.t Team Helpdesk when migrating our Exchange server to newer version? Rehana Rahman 85
7 Can I use Team Helpdesk without Exchange? Rehana Rahman 102
8 I have registered Team Helpdesk. But every time I restart outlook, it prompts for license. Rehana Rahman 79
9 If I make a new ticket from a phone-call, there is no last email message. How to write an email to the caller? Rehana Rahman 80
10 Certain users can’t see the Ongoing Cases folder in their Outlook. Rehana Rahman 100
 
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