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Team Helpdesk for Outlook
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ITIL guided helpdesk system for support team, with seamless integration of Microsoft Outlook. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and OLAP statistics...

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# Article Title Author Hits
1 How to have stakeholders and other users involved passively on a case? Administrator 17
2 How to disable the Team Helpdesk Addin temporarily in Outlook Administrator 243
3 Selective disabling of auto alerts to callers or technicians Administrator 131
4 Ways of granting 'Send on Behalf' permission on a mailbox Administrator 126
5 Case item on other's Outlook does not reflect the latest changes made Administrator 145
6 Steps to relocate existing Team Helpdesk folders Rehana Rahman 172
7 Problem with using Exchange/Outlook database option for production helpdesk Administrator 142
8 Adding more information (such as telephonic call details) to an existing case Rehana Rahman 126
9 Are they any steps to do w.r.t Team Helpdesk when migrating our Exchange server to newer version? Rehana Rahman 196
10 Can I use Team Helpdesk without Exchange? Rehana Rahman 202
 
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