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Team Helpdesk for Outlook
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ITIL guided helpdesk system for support team, with seamless integration of Microsoft Outlook. Log, collaborate, analyze and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and OLAP statistics...
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# Article Title Author Hits
1 Ideal permission level of each Team Helpdesk subfolders Administrator 85
2 I can't see any cases in the Ongoing Cases folder, while some other users can see them. Administrator 88
3 When I open a case item in Outlook, the form shows 'Disconnected' Administrator 262
4 2 parts of Team Helpdesk - Manager and Client add-ins Administrator 192
5 Login failed for user 'SQLSERVER\USER' Administrator 182
6 Understanding Reporting variables: Elapsed duration, Response Duration, Resolution Duration, Opern Duration Administrator 246
7 Every technician gets a permission issue error when trying to raise a new case or save existing ones. Why is it happening? Administrator 275
8 When I am disconnected from the Exchange, Outlook takes a long time to load and Team Helpdesk crashes. Administrator 350
9 I have a mailbox and I want Team Helpdesk to monitor and process only emails that are related to existing cases. And leave the new emails intact. Is this functionality possible? Administrator 241
10 When I run OLAP Statistics in Team Helpdesk, it throws an error "Couldn't find file '\\Server\...\HelpdeskOLAP.mdb Administrator 234
 
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