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Personal Helpdesk for Outlook
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ITIL guided helpdesk system for individual support person, with seamless integration of Microsoft Outlook. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking and OLAP statistics...

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1 Performance of Personal Helpdesk on my Outlook is very sluggish. Rehana Rahman 647
2 Automatically add due date appointment and task entries and enable Outlook reminders in the concerned technician's mailbox Rehana Rahman 1783
3 Asset inventory tracking and management in Personal Helpdesk System Rehana Rahman 2171
4 I inadvertently deleted one of the Personal Helpdesk subfolder in Outlook. How can I get a backup copy without re-installing the whole folders? Rehana Rahman 1189
5 Solution to “The form required to view this message cannot be displayed. Contact your administrator.” Rehana Rahman 1399
6 Outlook freezes when I navigate to the Personal Helpdesk Ongoing Cases folder. How can I fix it? Rehana Rahman 1540
7 How to assign a new case number to an existing case? Rehana Rahman 1657
8 "This is a marker file generated by the precompilation tool, and should not be deleted!" Rehana Rahman 9231
9 After customizing the support case form for Ongoing Cases folder, the case number always remains the same for every new case we create. How do I fix this? Rehana Rahman 2231
10 Personal Helpdesk failed to send out outgoing emails using a specified common account. How do I fix it? Rehana Rahman 2023
11 Office365 does not support public folder, then how to configure the Personal Helpdesk folder in outlook? Rehana Rahman 2201
12 Migrating Personal Helpdesk folders to a new location Rehana Rahman 1564
13 Personal Helpdesk add-in is installed, but does not show up in Outlook Rehana Rahman 1613
14 Is there any setting where I can set a particular mailbox (say, 'Support@mycompany.com') as the default account from which we send our support answers? Rehana Rahman 989
15 Understanding Reporting variables: Elapsed duration, Response Duration, Resolution Duration, Open Duration Rehana Rahman 1289
16 How can I add/attach files to a case item in Outlook? Administrator 1480
17 How to upgrade the Outlook case form for the Ongoing/Resolved Cases folders with to newer version Administrator 1788
18 "The form required to view this message cannot be displayed" - How to fix it? Administrator 1259
19 How do I configure Customer Web Service (CWS) on IIS 7? Rehana Rahman 1852
20 How can I get an extended or fresh trial of Personal Helpdesk for Outlook? Administrator 1665
21 I received "The custom form cannot be opened. Outlook will use an Outlook form instead. The operation failed" Administrator 4535
22 Re-installing and updating the Outlook forms for Personal Helpdesk folders (i.e., Ongoing Cases, Resolved Cases, KB subfolders) Administrator 2467
23 Understand how Personal Helpdesk System supports making calls using attached phones or Skype Administrator 1395
24 Understand how Personal Helpdesk System supports SMS using HTTP gateway or Skype Administrator 2140