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Personal Helpdesk for Outlook
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ITIL guided helpdesk system for individual support person, with seamless integration of Microsoft Outlook. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking and OLAP statistics...
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1 Automatically add due date appointment and task entries and enable Outlook reminders in the concerned technician's mailbox Rehana Rahman 189
2 Asset inventory tracking and management in Personal Helpdesk System Rehana Rahman 182
3 I inadvertently deleted one of the Personal Helpdesk subfolder in Outlook. How can I get a backup copy without re-installing the whole folders? Rehana Rahman 149
4 Solution to “The form required to view this message cannot be displayed. Contact your administrator.” Rehana Rahman 134
5 Outlook freezes when I navigate to the Personal Helpdesk Ongoing Cases folder. How can I fix it? Rehana Rahman 145
6 How to assign a new case number to an existing case? Rehana Rahman 160
7 "This is a marker file generated by the precompilation tool, and should not be deleted!" Rehana Rahman 332
8 After customizing the support case form for Ongoing Cases folder, the case number always remains the same for every new case we create. How do I fix this? Rehana Rahman 201
9 Personal Helpdesk failed to send out outgoing emails using a specified common account. How do I fix it? Rehana Rahman 159
10 Office365 does not support public folder, then how to configure the Personal Helpdesk folder in outlook? Rehana Rahman 424
11 Migrating Personal Helpdesk folders to a new location Rehana Rahman 169
12 Personal Helpdesk add-in is installed, but does not show up in Outlook Rehana Rahman 193
13 Is there any setting where I can set a particular mailbox (say, 'Support@mycompany.com') as the default account from which we send our support answers? Rehana Rahman 104
14 Understanding Reporting variables: Elapsed duration, Response Duration, Resolution Duration, Open Duration Rehana Rahman 122
15 How can I add/attach files to a case item in Outlook? Administrator 153
16 How to upgrade the Outlook case form for the Ongoing/Resolved Cases folders with to newer version Administrator 324
17 "The form required to view this message cannot be displayed" - How to fix it? Administrator 111
18 How do I configure Customer Web Service (CWS) on IIS 7? Rehana Rahman 135
19 How can I get an extended or fresh trial of Personal Helpdesk for Outlook? Administrator 349
20 I received "The custom form cannot be opened. Outlook will use an Outlook form instead. The operation failed" Administrator 139
21 Re-installing and updating the Outlook forms for Personal Helpdesk folders (i.e., Ongoing Cases, Resolved Cases, KB subfolders) Administrator 884
22 Understand how Personal Helpdesk System supports making calls using attached phones or Skype Administrator 130
23 Understand how Personal Helpdesk System supports SMS using HTTP gateway or Skype Administrator 156