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Personal Helpdesk for Outlook

ITIL guided helpdesk system for individual support person, with seamless integration of Microsoft Outlook. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking and OLAP statistics...

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1 Performance of Personal Helpdesk on my Outlook is very sluggish. Rehana Rahman 429
2 Automatically add due date appointment and task entries and enable Outlook reminders in the concerned technician's mailbox Rehana Rahman 1558
3 Asset inventory tracking and management in Personal Helpdesk System Rehana Rahman 1772
4 I inadvertently deleted one of the Personal Helpdesk subfolder in Outlook. How can I get a backup copy without re-installing the whole folders? Rehana Rahman 1042
5 Solution to “The form required to view this message cannot be displayed. Contact your administrator.” Rehana Rahman 1195
6 Outlook freezes when I navigate to the Personal Helpdesk Ongoing Cases folder. How can I fix it? Rehana Rahman 1302
7 How to assign a new case number to an existing case? Rehana Rahman 1379
8 "This is a marker file generated by the precompilation tool, and should not be deleted!" Rehana Rahman 6821
9 After customizing the support case form for Ongoing Cases folder, the case number always remains the same for every new case we create. How do I fix this? Rehana Rahman 1914
10 Personal Helpdesk failed to send out outgoing emails using a specified common account. How do I fix it? Rehana Rahman 1677
11 Office365 does not support public folder, then how to configure the Personal Helpdesk folder in outlook? Rehana Rahman 1890
12 Migrating Personal Helpdesk folders to a new location Rehana Rahman 1345
13 Personal Helpdesk add-in is installed, but does not show up in Outlook Rehana Rahman 1366
14 Is there any setting where I can set a particular mailbox (say, '') as the default account from which we send our support answers? Rehana Rahman 872
15 Understanding Reporting variables: Elapsed duration, Response Duration, Resolution Duration, Open Duration Rehana Rahman 1085
16 How can I add/attach files to a case item in Outlook? Administrator 1274
17 How to upgrade the Outlook case form for the Ongoing/Resolved Cases folders with to newer version Administrator 1527
18 "The form required to view this message cannot be displayed" - How to fix it? Administrator 1013
19 How do I configure Customer Web Service (CWS) on IIS 7? Rehana Rahman 1599
20 How can I get an extended or fresh trial of Personal Helpdesk for Outlook? Administrator 1430
21 I received "The custom form cannot be opened. Outlook will use an Outlook form instead. The operation failed" Administrator 3453
22 Re-installing and updating the Outlook forms for Personal Helpdesk folders (i.e., Ongoing Cases, Resolved Cases, KB subfolders) Administrator 2133
23 Understand how Personal Helpdesk System supports making calls using attached phones or Skype Administrator 1121
24 Understand how Personal Helpdesk System supports SMS using HTTP gateway or Skype Administrator 1704