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Personal Helpdesk for Outlook

ITIL guided helpdesk system for individual support person, with seamless integration of Microsoft Outlook. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking and OLAP statistics...

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1 OLAP tool shows blank grid/chart Administrator 63
2 Performance of Personal Helpdesk on my Outlook is very sluggish. Rehana Rahman 761
3 Automatically add due date appointment and task entries and enable Outlook reminders in the concerned technician's mailbox Rehana Rahman 1916
4 Asset inventory tracking and management in Personal Helpdesk System Rehana Rahman 2400
5 I inadvertently deleted one of the Personal Helpdesk subfolder in Outlook. How can I get a backup copy without re-installing the whole folders? Rehana Rahman 1262
6 Solution to “The form required to view this message cannot be displayed. Contact your administrator.” Rehana Rahman 1503
7 Outlook freezes when I navigate to the Personal Helpdesk Ongoing Cases folder. How can I fix it? Rehana Rahman 1657
8 How to assign a new case number to an existing case? Rehana Rahman 1770
9 "This is a marker file generated by the precompilation tool, and should not be deleted!" Rehana Rahman 9905
10 After customizing the support case form for Ongoing Cases folder, the case number always remains the same for every new case we create. How do I fix this? Rehana Rahman 2339
11 Personal Helpdesk failed to send out outgoing emails using a specified common account. How do I fix it? Rehana Rahman 2161
12 Office365 does not support public folder, then how to configure the Personal Helpdesk folder in outlook? Rehana Rahman 2363
13 Migrating Personal Helpdesk folders to a new location Rehana Rahman 1689
14 Personal Helpdesk add-in is installed, but does not show up in Outlook Rehana Rahman 1745
15 Is there any setting where I can set a particular mailbox (say, '') as the default account from which we send our support answers? Rehana Rahman 1052
16 Understanding Reporting variables: Elapsed duration, Response Duration, Resolution Duration, Open Duration Rehana Rahman 1428
17 How can I add/attach files to a case item in Outlook? Administrator 1593
18 How to upgrade the Outlook case form for the Ongoing/Resolved Cases folders with to newer version Administrator 1920
19 "The form required to view this message cannot be displayed" - How to fix it? Administrator 1361
20 How do I configure Customer Web Service (CWS) on IIS 7? Rehana Rahman 1994
21 How can I get an extended or fresh trial of Personal Helpdesk for Outlook? Administrator 1794
22 I received "The custom form cannot be opened. Outlook will use an Outlook form instead. The operation failed" Administrator 5435
23 Re-installing and updating the Outlook forms for Personal Helpdesk folders (i.e., Ongoing Cases, Resolved Cases, KB subfolders) Administrator 2621
24 Understand how Personal Helpdesk System supports making calls using attached phones or Skype Administrator 1508
25 Understand how Personal Helpdesk System supports SMS using HTTP gateway or Skype Administrator 2396