3.10 PADGen 3.1.0.41 http://www.padgen.org Portable Application Description, or PAD for short, is a data set that is used by shareware authors to disseminate information to anyone interested in their software products. To find out more go to http://www.asp-shareware.org/pad AssistMyTeam Prestige Shantiniketan ITPL Main Road Bangalore 117675 Singapore http://www.assistmyteam.net Bahrur Rahman rehana@assistmyteam.net John Nash rehana@assistmyteam.net rehana@assistmyteam.net rehana@assistmyteam.net rehana@assistmyteam.net Personal HelpDesk for Outlook 5.0 08 30 2011 200 Shareware New Release Install and Uninstall Win2000,Win7 x32,Win7 x64,Win98,WinServer,WinVista,WinVista x64,WinXP English,Dutch,French,German,Norwegian,Spanish Business Business::Helpdesk & Remote PC Microsoft Outlook 2003 (SP2 or higher) or Microsoft Outlook 2007 or 2010, .NET Framework 2.0 23629959 23076 22.54 Y 30 Days Issue Tracking, Helpdesk, Service desk, CRM, Customer Service, SLA, ITIL, Service Level Agreements, SMS, Skype, Email monitoring, Escalation, trouble tickets Personal helpdesk system with Outlook Personal helpdesk system with ticketing and issue tracking in MS Outlook An ITIL guided and automated helpdesk, to log and analyze and escalate support cases in Outlook with Exchange. Auto-process incoming support requests, send automated emails/SMS, make calls, web access, KB, SLA, statistics & reporting. An ITIL guided, automated helpdesk and issue tracking system in Outlook. Log, analyze, track and escalate support requests in an organized and structured way in Outlook. Auto-process incoming support requests and send automated notification emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and statistical tools. Support for Skype and Phone calls. Includes self-service web site for end-users. An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming support request emails, enforce service level, set due date and send automated notifications, to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. The inbuilt knowledge base besides acting as an effective knowledge sharing medium, helps in improving the average 'First Call Resolution' timing significantly, as you find resolution to problems quickly. With the asset management and tracking module, you can easily view every problem and incident ever reported on a specific asset. Apart from emails, it can also integrate with fixed phones, Skype or SMS and supports relaying helpdesk response over these communication channels too. With the Customer Web Service site, end-users can submit new support requests via a web form, check status, or search through the knowledge base for first level support. For evaluating helpdesk performance, you can use the integrated OLAP statistics tool, to display and analyze support cases data in grids, charts and graphs, and extract reports and business intelligence which in-turn can ensures timely decision making for improved service of the helpdesk. Personal Helpdesk for Outlook helps you to improve your efficiency to enable faster response time and higher productivity; thereby ensuring end-users receive better and timely service. http://www.assistmyteam.net/PersonalHelpdesk/ http://www.assistmyteam.net/PersonalHelpdesk/Purchase.asp http://www.assistmyteam.net/images/products/SCO/screenshots/sco1132x771.png http://www.assistmyteam.net/images/products/SupportCalls32x32.png http://www.assistmyteam.net/PersonalHelpdesk/PersonalHelpdesk.xml http://www.assistmyteam.net/downloads/PersonalHelpdeskSetup.exe Y 1.4 http://www.asp-shareware.org/pad/extensions/Affiliates.htm Y N