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The following highlights
some of the main pre-requisite for running
Personal Helpdesk
System.
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Personal Helpdesk Add-in |
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|
Windows
Version |
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Windows 7 (both 32 bit or 64
bit), Windows Vista, Windows
XP.
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Outlook
Version |
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Outlook 2010 (32 bit only), Outlook 2007 and
Outlook 2003 (SP2 or above).
Personal Helpdesk
system operates directly inside the
Microsoft Outlook (using Microsoft's
"COM add-in" technology). Outlook
Express is not supported. Microsoft
Outlook Starter edition is also not
supported (as it does not support
addins).
Personal Helpdesk can
be installed on a local Outlook data
store (PST) or exchange mailbox and
can be used with many email
protocols such as POP, IMAP etc. |
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.NET
Framework |
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Version 2.0 or above.
Download .NET 2.0 Framework |
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Skype
(Optional) |
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Version 2.5 or higher to enable
Personal Helpdesk system to make phone
calls and SMS to callers and
technicians |
|
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A
Speakerphone modem
(Optional) |
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To enable Personal Helpdesk system to
utilize your attached landline phone
to make calls to callers and
technicians |
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Custom Web
Service |
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IIS web
server
(Optional) |
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All version of IIS starting
version 5, 6 and 7. |
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ASP.NET 2.0
or above
(Optional) |
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The windows server hosting the
IIS should have .NET 3.5 or higher
to enable ASP.NET. Additionally,
under the ASP tab in IIS manager,
ASP.NET 2.0 should be active.
Download .NET
3.5 Framework |
|
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Maintenance Requirements
As support cases are stored in Exchange public folders
or mailboxes, Personal Helpdesk leverages your existing procedures
for archiving, backing-up and security settings in
Outlook. Hence, no new maintenance processes, synchronization or
backup/archiving functions are necessary at all!
Storage Requirements
Implementing a support case in your
Exchange public folder/mailbox environment is equal
to receiving an email in your inbox. So over
time, you would simply be overwhelmed by
ever increasing number of resolved
cases in the folder that it would probably
create a big performance issue. But just like emails,
Outlook archives and compressed these old
and resolved cases in regular basis, it is
highly recommended that help desk
maintenance administrators make use of the
Outlook archiving tool or the inbuilt
Personal Helpdesk archiving utility manually to
optimize efficiency and extract
overall performance for your help desk. |
