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Screenshots

View a series of screenshots on Personal Helpdesk System in actions. 

The screenshots are arranged in thumbnails. To preview an enlarged image in a new window, click at the thumbnail. You can also find the link for more detail information on that particular screenshot.

 

Microsoft Outlook UI

Personal Helpdesk menu in Outlook 2010 (located under the backstage view)

 


Personal Helpdesk menu in Outlook 2007, 2003 (located after the Outlook Help menu)

Personal Helpdesk menu in Outlook
 

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Microsoft Outlook explorer view of the Personal Helpdesk 'Ongoing Cases' folder
 

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Microsoft Outlook view of the Personal Helpdesk support request form
 

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Microsoft Outlook explorer view of the Personal Helpdesk 'Knowledege base' folder
 

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Microsoft Outlook view of the Personal Helpdesk 'Knowledege base' form
 

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Personal Helpdesk is seamlessly integrated in your mailbox folder
 

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Personal Helpdesk is seamlessly integrated with your Outlook contacts
 

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Choose a KB article and embed into the reply to a support request email
 

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Choose a predefined answer and embed into the reply to a support request email
 

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Merge two or more support cases to a single case
 

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Personal Helpdesk administrative settings
 
Personal Helpdesk Access Control settings
 

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Personal Helpdesk Assets list
 

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Personal Helpdesk Technicians list
 

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Personal Helpdesk Problems list
 

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Personal Helpdesk Callers list
 

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Personal Helpdesk Templates manager
 

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Personal Helpdesk Notification Options
 

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Personal Helpdesk Predefined Answers
 

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Personal Helpdesk Custom Fields
 

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Personal Helpdesk Mobile Messaging
 

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Personal Helpdesk Automation Options
 

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Personal Helpdesk Advanced Options
 

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Personal Helpdesk Web Access Settings
 

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Personal Helpdesk Service Level Agreement (SLA)
 

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Case Options tab


Consolidated Conversation Threading tab
Personal Helpdesk Case Options
 
 
 

 

 

 
Personal Helpdesk productivity tools
Personal Helpdesk search dialog
 

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Statistics - OLAP Grid
 

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Statistics - OLAP Chart
 

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Summary Reports
 

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Export cases to database
 

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Archive cases to a PST
 

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Customer Web Service (CWS)
Home page of the Customer Web Service (CWS) site
 

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Log a new support request using a web form
 

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Check the status and other details of a support case
 

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Browse or search through the knowledge base articles for a relevant resolution to a problem
 

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Caller Web Access (CWA)
Login form to the Caller Web Access (CWA) site - only applicable for existing callers
 

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My Cases page - listing of all support requests (both ongoing and resolved) made by the current caller
 

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Load a support case in a web-form and escalate, withdraw or re-open the case
 

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