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Microsoft Outlook
UI |
Personal Helpdesk menu in Outlook 2010
(located under the backstage view)
Personal Helpdesk menu in Outlook 2007,
2003 (located after the Outlook Help menu) |
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| Microsoft Outlook explorer view of
the Personal Helpdesk 'Ongoing Cases' folder |
| Click to view an
enlarged resolution |
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| Microsoft Outlook view of the
Personal Helpdesk support request form |
| Click to view an
enlarged resolution |
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| Microsoft Outlook explorer view of the
Personal Helpdesk
'Knowledege base' folder |
| Click to view an
enlarged resolution |
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| Microsoft Outlook view of the
Personal Helpdesk
'Knowledege base' form |
| Click to view an
enlarged resolution |
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| Personal Helpdesk is seamlessly
integrated in your mailbox folder |
| Click to view an
enlarged resolution |
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| Personal Helpdesk is seamlessly
integrated with your Outlook
contacts |
| Click to view an
enlarged resolution |
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| Choose a KB article and embed
into the reply to a support request
email |
| Click to view an
enlarged resolution |
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| Choose a predefined answer
and embed into the reply to a
support request email |
| Click to view an
enlarged resolution |
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Personal
Helpdesk
administrative settings |
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Case Options tab
Consolidated Conversation Threading tab |
| Personal Helpdesk Case Options |
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Personal
Helpdesk productivity
tools |
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Customer Web Service (CWS) |
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| Browse or search through the
knowledge base articles for a
relevant resolution to a problem |
| Click to view an
enlarged resolution |
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Caller Web
Access (CWA) |
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| Login form to the Caller Web
Access (CWA) site - only applicable
for existing callers |
| Click to view an
enlarged resolution |
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| My Cases page - listing of
all support requests (both ongoing
and resolved) made by the current
caller |
| Click to view an
enlarged resolution |
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| Load a support case in a
web-form and escalate, withdraw or
re-open the case |
| Click to view an
enlarged resolution |
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