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Versions & revisions

Listing of all minor/major updates and revisions made on Personal Helpdesk System. Click the link of the particular revision to see detail notes.

 

Version: 5.2 | Release Date: 4th February 2012 (Read release note)

 

Setup details
bullet PersonalHelpdeskSetup.exe - 5.2.0.6518
 
SupportCalls specific files
bullet PersonalHelpdesk.dll - 5.2.0.270
bullet PersonalHelpdeskProcess.exe - 5.2.0.306
bullet PersonalHelpdeskHelp.pdf
bullet OLAPSenseLite.exe - 6.0.7.131
bullet ConfigureServerPST.exe - 5.0.0.341
bullet SupportCase.ofs
bullet SupportCase.xml
bullet CustomerWebService.zip
-CaseStatus.aspx
-Confirmation.aspx
-default.aspx
-fileuploader.aspx
-footerMyArea.ascx
-headerMyArea.ascx
-header.ascx
-KB.aspx
-loadmycase.aspx
-loadmyemail.aspx
-login.aspx
-MyCases.aspx
-newCase.aspx
-showKB.aspx
-SupportRequest.aspx
-timeout.aspx
-uploader.js
-web.config
-bin/SupportCallsCWS.dll - 3.3.0.56
-bin/WYSIWYGEditor.dll - 3.0.0.0
-scripts/
-images/

 

bullet

Personal Helpdesk Outlook stores and forms
AMTKnowledgeBasePersonal.fdm (backup form for KB folder)
AMTSupportCasePersonal.fdm (backup form for Ongoing Cases folder)
AMTSupportCasePersonal.Closed.fdm (backup form for Resolved Cases folder)
PersonalHelpdeskPST.pst (data store that contains all the Personal Helpdesk folders, views and forms)
These files are installed under AppData folder of the current user.
For example on Windows Vista\Windows 7:
C:\Users\<username>\AppData\Roaming\AssistMyTeam\Personal Helpdesk for Outlook
On Windows XP:
C:\Documents and Settings\<username>\Application Data\AssistMyTeam\Personal Helpdesk for Outlook
 
bullet

Libraries/Assemblies:

bullet AMTFPSPRO70.dll - 7.0.0.43
bullet AMTLib.dll - 4.7
bullet AMTWedit.dll - 1.1.0.14
bullet RadarSoft.Common.dll - 2.32.0.0
bullet RadarSoft.CommonChart.dll - 2.32.0.0
bullet RadarSoft.WinForms.Desktop.dll - 2.32.0.0
bullet RadarSoft.WinForms.dll - 2.32.0.0
bullet RadarSoft.WinForms.Grid.dll - 2.32.0.0
bullet RadarSoft.WinForms.GridChart.dll - 2.32.0.0

 
Previous revisions:
bullet Version: 5.1 | Released: 28th September 2011
bullet Version: 5.0 | Released: 18th July 2011 (Read release note)
bullet Version - 4.3 | Released - 3rd August 2010
bullet Beta release 2.2 | Released: N/A
bullet Beta release 2.0 | Released: N/A
 
 
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