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Personal Helpdesk Outlook stores
and forms AMTKnowledgeBasePersonal.fdm (backup
form for KB folder) AMTSupportCasePersonal.fdm
(backup form for Ongoing Cases
folder) AMTSupportCasePersonal.Closed.fdm
(backup form for Resolved Cases
folder) PersonalHelpdeskPST.pst (data store
that contains all the
Personal Helpdesk
folders, views and
forms) These files are installed under
AppData folder of the current
user. For example on Windows Vista\Windows
7: C:\Users\<username>\AppData\Roaming\AssistMyTeam\Personal
Helpdesk for Outlook On Windows XP: C:\Documents and
Settings\<username>\Application
Data\AssistMyTeam\Personal
Helpdesk for Outlook |