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At AssistMyTeam, we're committed
to giving you the best support for all the products
that we carry and more! That reflects in our offering of
3 years support and maintenance
contract FREE on every purchase of our product. The AssistMyTeam support contract helps you
use our products as successfully as possible and
address any issues that you encountered during the
course of deployment.
Online Knowledge base
As an initial step for any technical
question or issue, please check our online
knowledgebase to see if an answer is already available.
Sales Support
For any query on support for purchases,
payment types, licenses, please contact
directly to the
Sales Team.
Technical Support
For any queries which are of technical
nature, you can reach AssistMyTeam
Technical
Support via e-mail. Our support
hours are from 8:00 am to 5:00 pm GMT,
excluding Sunday. Please be aware we will
respond to technical e-mail queries from
customers without a valid support contract
as best we can, but please understand that
support for our customers with support
contracts takes priority. For more on our
policies on support and maintenance, refer
to our FAQs link. To expedite
faster, you can use the
online ticket
form to submit your support request!
Online Remote
Assistance
If you are having trouble
with any of our product, there is an option
for assistance directly from us through the
Internet (provided you have a high speed
connection). We can offer installation,
training and support by connecting directly
to your computer. All that's required for a remote assistance
session is for you to install either
Microsoft SharedView
or
TeamViewer.
You will be given a session name to connect
to with a password via e-mail to establish
the remote session. No
router/modem/firewall configuration changes
are needed to access the remote session your
PC even when it's standing on a protected
network behind a firewall/NAT.
Note: we may be limited in the amount of
support we can provide if anyone of these or
other similar remote support tool is not
available to us. All customers with valid
support contract are eligible for remote assistance.
Maintenance and Updates
We periodically
release updates to existing versions, and also
complete new versions, of our software products.
These updates and new versions are covered by our
annual support maintenance contract. Each
acquisition of our team collaboration products requires a support
maintenance contract, which guarantees that you will
receive all software changes, whether a small update
patch or a whole new version, for the period of the contract.
Check out the
fee structure for annual renewal
of support and maintenance contract.
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