Download the latest setup.exe from http://www.assistmyteam.net/SupportCalls/download.asp to your system.

Shutdown Outlook (if active). Make sure the Outlook.exe is also not running in the background (verify it from Task Manager).

Run the new setup.exe. The new installer would recognize the existing version, and it would then automatically perform the necessary upgrade on its own. No need for uninstalling previous version.

If you had chosen the managerial pack during installation, you will find the CustomerWebService.zip file under the 'program files\AssistMyTeam\SupportCalls System' folder. Extract the contents to a temporary folder and delete the empty 'Temp' folder as your existing 'Temp' folder under the Customer Web Service network folder on your server would have been already configured for ASP.NET account access. Copy and overwrite all the contents from the temporary folder to your Customer Web Service shared folder (on the server).

If you had chosen the managerial pack during installation, you will find the TechnicianWebAccess.zip file under the 'program files\AssistMyTeam\SupportCalls System' folder. Extract the contents to a temporary folder and delete the empty 'Temp' folder as your existing 'Temp' folder under the Technician Web Access network folder on your server would have been already configured for ASP.NET account access. Copy and overwrite all the contents from the temporary folder to your Technician Web Access shared folder (on the server).