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PowerPoint Slide Presentation
This is an introductory slide
presentation on SupportCalls System, on what
is it and how it can aid your helpdesk to
automate and increase productivity.
All-in-one help manual
This is an elaborate documentation that
will guide helpdesk managers and technicians
alike how to install, configure, and work
with support cases in matter of minutes.
Administrative installation &
configuration
A step-by-step guide for helpdesk
administrators/managers to configure an
Exchange public folder or mailbox to be used
with SupportCalls system.
How to setup and use Technician Web
Access (TWA)?
A guide on how to configure the TWA
website and allows remote technicians to
work on support cases via a web browser.
How to setup and use Customer Web
Service (CWS)?
A guide on how to configure the CWS
website and allows end-users to find answers
to their problems via the knowledge base or
submit new support request and for existing
callers to self-service on their support
cases.
How to get business intelligence out
of your helpdesk data?
A guide for helpdesk managers on how to
use the inbuilt statistic tool to analyze
the support request data in multidimensional
view and extract mission critical
information and intelligence that will
enable better decision.
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