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PowerPoint Slide Presentation
This is an introductory slide
presentation on SupportCalls System, on what
is it and how it can aid your helpdesk to
automate and increase productivity.
All-in-one help manual
This is an elaborate documentation that
will guide helpdesk managers and technicians
alike how to install, configure, and work
with support cases in matter of minutes.
SupportCalls Managerial Installation &
Configuration
A step-by-step guide for helpdesk
administrators/managers to configure an
Exchange public folder or mailbox to be used
with SupportCalls system.
SupportCalls Client Installation
A step-by-step guide for technicians to
install the SupportCalls Client tool in
their system so that they can work on
support cases in the configured SupportCalls
folders.
How to setup and use Technician Web
Access (TWA)?
A guide on how to configure the TWA
website and allows remote technicians to
work on support cases via a web browser.
How to setup and use Customer Web
Service (CWS)?
A guide on how to configure the CWS
website and allows end-users to find answers
to their problems via the knowledge base or
submit new support request and for existing
callers to self-service on their support
cases.
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