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SupportCalls with Outlook is available for a free 30-day trial. This initial trial period allows you to evaluate the software. If you then choose to purchase, you can continue using the program without making any changes to your setup or data. The trial downloads are full-featured product versions.

 
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A single setup is used for both edition of SupportCalls System - Standard and professional. During the trial period, you can access all the features with no limitation.

Version:
3.4 | Released: 17 February 2010

Files Revisions | Read release note

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Take a video tour
Quickly learn how to install, configure and work with SupportCalls system and how to get the most out of your helpdesk team!
 

Note: Each product has only one installation program ("installer"). An installer is built so that it can be used to install the product to your system as well as to upgrade existing versions. We make use of windows installer technology, an engine for the installation, maintenance, and removal of software on modern Microsoft Windows systems.

Instruction for new install:
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Download the SupportCallsSetup.exe from above to your system.

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Shutdown Outlook (if active). Make sure the Outlook.exe is also not running in the background (verify it from Task Manager).

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On Windows XP, run the SupportCallsSetup.exe. If you are on Windows Vista or Windows 7, right-click SupportCallsSetup.exe, and then click 'Run as Administrator'. This is required to overcome Vista's UAC.

 

Also get more help on:
 

bullet Requirements
bullet Managerial/Client Installations
bullet Upgrade instructions
 

To purchase, visit our online purchase page. After we've processed your order, you will receive the license key automatically in your email address.
 

Latest version numbers and release notes for all of this product are available in the Files Revisions page.

 
SupportCalls - Recent articles
bullet KB 1001: Benefits of using a helpdesk within Microsoft® Outlook® connected to Exchange
bullet KB 1002: Understand how SupportCalls system helps in the organization's CRM needs
bullet KB 1003: Service level agreements (SLA) and escalations in SupportCalls system
bullet KB 1004: Helpdesk best practice - Automating support case generation from incoming e-mail
bullet KB 1005: Understand how SupportCalls System supports SMS using HTTP gateway or Skype
bullet KB 1006: Understand how SupportCalls system  supports making calls using attached phones or Skype
bullet KB 1007: Automatically add due date appointment and task in the concerned technician's mailbox
bullet KB 1008: Automatic assignment of appropriate technicians to newly created support cases
bullet KB 1009: Asset inventory tracking and management in SupportCalls system
bullet KB 1010: Enable existing callers to track their support requests online

more articles

 
 
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