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SupportCalls with Outlook (Team Edition) is available for a free 30-day trial. This initial trial period allows you to evaluate the software. If you then choose to purchase, you can continue using the program without making any changes to your setup or data. The trial downloads are full-featured product versions.

 
Download Now!
You will be downloading a single zip file that contains the managerial and client setups. During the trial period, you can access all the features with no limitation.

Version:
4.0 | Released: 3rd August 2010

Files Revisions | Read release note

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Also download installation guide for

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Managerial Installation and Configuration - PDF (474 kb)

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Client Installation - PDF (185 kb)

 

 

Take a video tour
Quickly learn how to install, configure and work with SupportCalls system and how to get the most out of your helpdesk team!
 

Note: Each product has only one installation program ("installer"). An installer is built so that it can be used to install the product to your system as well as to upgrade existing versions. We make use of windows installer technology, an engine for the installation, maintenance, and removal of software on modern Microsoft Windows systems.

 

Direct links to the download:

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Both manager and client setups in zip file (SupportCallsSetups.zip, 51 MB)

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SupportCalls Manager Setup (SupportCallsManagerSetup.exe, 34.6 MB)

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SupportCalls Client Setup (SupportCallsClientSetup.exe, 16.7 MB)

 

Instruction for new install:

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Download the SupportCallsSetups.zip from above to your system.

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Extract the contents of the zip file to file folder (if you have downloaded the zip version).

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Shutdown Outlook (if active). Make sure the Outlook.exe is also not running in the background (verify it from Task Manager).

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To install the SupportCalls Manager for Administrator, double-click the file SupportCallsManagerSetup.exe to run.

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To install the SupportCalls Client for Technician, double-click the file SupportCallsClientSetup.exe to run.

 

Note: If you are on Windows Vista or Windows 7 and you encounter a installation problem, then right-click Setup.exe, and then click 'Run as Administrator'. This might be required to overcome UAC.

 

Also get more help on:
 

bullet Requirements
bullet Managerial/Client Installations
bullet Upgrade instructions
 

To purchase, visit our online purchase page. After we've processed your order, you will receive the license key automatically in your email address.
 

Latest version numbers and release notes for all of this product are available in the Files Revisions page.

 
Team Helpdesk - Recent articles (more articles)
KB 1010: Reinstalling/updating the Outlook forms for Team Helpdesk Outlook folders
KB 1009: Asset inventory tracking and management in Team Helpdesk System
KB 1008: Automatic assignment of appropriate technicians to newly created support cases
KB 1007: Automatically add due date appointment and task in the concerned technician's mailbox
KB 1006: Understand how Team Helpdesk System  supports making calls using attached phones or Skype
KB 1005: Understand how Team Helpdesk System supports SMS using HTTP gateway or Skype
KB 1004: Helpdesk best practice - Automating support case generation from incoming e-mail
KB 1003: Service level agreements (SLA) and escalations in Team Helpdesk System
KB 1002: Understand how Team Helpdesk System helps in the organization's CRM needs
KB 1001: Benefits of using a helpdesk within Microsoft® Outlook® connected to Exchange
 
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