|
SupportCalls
System is
available in two editions - Personal and Team.
The Personal Edition is meant for a one-person
helpdesk and the functionality is limited to a single
system. The Team Edition, on the other hand, is designed
for team environment with Microsoft Exchange
Server (can be even hosted exchange) as the central data
source. It enables multiple technicians to share and
collaborate on support cases from their Outlook client.
The Personal edition
inherits almost all the features and functionalities of the
Team edition except for the strip down differentiator of the
followings:
|
Differentiator |
Editions |
|
Personal |
Team |
|
Number of Technicians |
1
(Single technician only) |
Multiple
(From 20 technicians
to Unlimited) |
|
Scope of helpdesk |
Local
(Accessible from a
single system) |
Global
(Accessible from
Unlimited number of systems) |
|
Sharing and Collaboration on support
cases |
 |
 |
|
Technician Web Access (TWA)* |
|
|
|
Customer Web Service (CWS)** |
|
|
|
Escalation to helpdesk supervisors |
|
|
|
Cost (One-time license fee) |
250 USD
(One year support contract included) |
800 USD for limited
license and 1500 USD for unlimited
license
(One year support contract included) |
*Enables remote technician to
view, work, create, close or re-opened cases all
through the comfort of a web browser. Learn
more about
Technician Web Access (TWA)
**Enables end-users to
submit, check status and browse through the
knowledge base articles online. Additionally,
existing callers can login into the Caller Web
Access (CWA) site to access their cases and
escalate, withdraw ongoing cases or re-open closed cases.
Learn more about
Customer Web Service (CWS)
|
