|
SupportCalls
system in Outlook is
available in two editions -
standard and
professional, both of which are designed
for team environment with Microsoft Exchange
Server (can be even hosted exchange) as the central data
source and Microsoft Outlook as the working UI interface.
The editions vary in the support for web enabled services
using Microsoft Internet Information Server (IIS).
|
Feature |
Standard |
Pro |
| Technician Web Access (TWA)* |
x |
 |
| Customer Web Service (CWS)** |
x |
|
*Enables remote technician to
view, work, create, close or re-opened cases all
through the comfort of a web browser. Learn
more about
Technician Web Access (TWA)
**Enables end-users to
submit, check status and browse through the
knowledge base articles online. Additionally,
existing callers can login into the Caller Web
Access (CWA) site to access their cases and
escalate, withdraw ongoing cases or re-open closed cases.
Learn more about
Customer Web Service (CWS)
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