Sending SMS to a
caller/technician
When the SMS option is enabled, either using SMS
provider or Skype, technicians then can start
sending self-composed SMS to caller or other
technicians based on the helpdesk requirements.
| To send to a
caller: |
 |
 |
| To send to
other technician: |
 |
 |
|
|
 |
| To send to an Outlook contact: |
 |
Notes
If the message is longer than the standard 160
characters, the text is split up into several messages and
you may be charged for more than one message |
