Sending SMS
Short Message Service or popularly known by its
acronym as SMS, is used by billions of people and is the
most pervasive use of data on mobile phones. SMS is
convenient, available globally and cost effective for a number of reasons. When
compared with the cost of airtime for voice calls or
wireless web access, SMS is a real bargain and messages are
immediately delivered directly to your phone. Hence, due to
the various advantages, it is no wonder that SupportCalls
supports SMS messaging just as it supports emails! SMS
alerts can be automatically dispatched to callers or
technicians based on certain help desk events such as when
case is resolved or when a case is assigned to a technician.
SupportCalls with Outlook supports sending SMS messages
using two different technologies/platforms - Skype
and HTTP SMS gateway
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