Configuring Skype to make
calls
SupportCalls can use Skype to make internet phone
calls (VoIP) with a valid SkypeOut account. Voice
over IP (VoIP) is a protocol that allows users to
transmit voice data over an internet connection,
essentially allowing you to make phone calls to
someone without going through your telecom provider.
There are many types of VoIP solutions, some
requiring dedicated hardware and others based purely
on software such as Skype. Skype is a free VoIP
application that uses a peer-to-peer networking
scheme to route users' calls. However, to make calls
and send messages to telephones/mobile phones, you
would need to buy credits. The international call
charges are reasonably prices and make sense for
your helpdesk needs if a good internet bandwidth is
available for a quality voice over calls. To learn
more on calls from Skype, visit
http://www.skype.com/allfeatures/callphones/ .
How to get started?
Unlike other SupportCalls
helpdesk settings which are performed by
helpdesk manager/admin and saved in Exchange
public folder, the phone settings are
performed by individual technician and saved
to the system registry of the system.
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| For the first time, when a technician tries
to
make a call (or send a SMS) to a mobile or phone number, Skype
would automatically pop up a message asking you if
to allow the Outlook Application (Outlook.exe)
access to that Skype functionality.
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| You will have to select the first option 'Allow
this program to use Skype' and then click OK to
continue. This setting is performed only one-time
per user; subsequent access happens seamlessly to
the technicians, that is, Skype remembers the
selected option and would allow access as long as
the user don't explicitly unset it under Skype >
Tools > Advanced > Manage other programs' access to
Skype. |
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