Making Calls to
caller/technician
With support for making outgoing calls enabled,
either using Skype or attached phone, technicians
then can start making calls to callers, technicians
and Outlook contacts on a click of a button, all
inside Outlook. Technicians can easily use the
buttons and menu items available in the SupportCalls
ongoing and resolved toolbars, Outlook case form,
contact folder etc.
| Making call to caller |
 |
When making calls using an attached modem
phone, a status dialog (above) would popup
that allows to hang up the call when done. |
Making call to technicians
Making call to caller/technician from within
the 'Quick Actions' drop down menu
Making a call to an Outlook contact (Skype
only as Outlook has already provided inbuilt support
for making calls to attached modem phone)
Note
Please note that calls made from SupportCalls are
not recorded, but are logged (available in the log section
of the support case form). |
