Understanding the Outlook knowledge base form
It is very easy to use the knowledge base in Outlook. A Question and Answer format is used to intuitively display Knowledge Base Articles. Each Article may have any number of file attachments associated, rich-text elements, and hyperlinks to other web pages. All articles are tagged with a related problem category and problem type, so it is easy to find a particular resolution at time of needs.

	Non-editable field - displays the name of the current user who created this knowledge base item.
	Non-editable field - displays the date and time the knowledge base item was created.
	Editable field - drop down list of all available problem categories defined in SupportCalls problems list. You can select a value from the list to mark the category to which the current knowledge base item belongs to.
	Editable field - drop down list of all available problem types (sub-categories) of the selected problem category. When you select from the problem category drop down, another tier of problem type lists will be loaded in the type drop-down control. These nested tiers of categories/types are complete customizable to your organization's business model and act as somewhat of a guiding decision tree when you search for a particular knowledge base item in the folder.
	Editable field - the subject (or a question or a summary) of the current knowledge base.
	Click this button to edit/revise the description content of the knowledge base. By default, once a knowledge base article is created, subsequent accessing displays the KB in read-only mode.
	Click this button to forward the current knowledge base item (including attachments) to an contact.
	Click this button to save any changes made to the current knowledge base and close the inspector window.
	Click this button to close the inspector window implicitly (without displaying any confirmation message) irrespective of any changes made to the knowledge base.
	The description field of knowledge base item. It may have any number of file attachments, HTML formatting, and hyperlinks to other web pages etc. You can use the default Outlook formatting tools (such as bold, font, fore color etc.) on this field.