SupportCalls with Outlook - Pre-Defined Reports

Predefined Reports

Predefined reports allow helpdesk managers and technicians to quickly and easily retrieve information for common inquiries. Reports play a vital role as far as a Help Desk product is concerned. Requests that are open, closed or overdue at any instant of time, which person or department is sending the most number of requests & who is attending to the requests can all be known from the readymade reports available with the statistical tool. Each pre-defined report works in both OLAP grid and OLAP chart view.

There are several predefined reports in each of the report categories, and each report is run directly on a mouse-click from the tree view. Around 40 reports are made available for instant details about the help desk activities. Any of the predefined reports can be also be edited so you can customize the report to return specific results.:

Reports by Assets
Reports by Cases
Reports by Callers
Reports by Date/Time
Reports by Problems
Reports by technicians

All these categories have reports available based on Department, Priority, Requester, Technician, Category and Request Date.

Time spent on Asset	Cases Count by Origin

Average time spent by caller	Due date

Cost per problem category	Time spent by technician