As time passes by, your exchange folder will be
accumulated with support cases mostly resolved ones. With
the Archive cases tool, helpdesk managers can archive old
support cases periodically to a local PST file that are
older than a certain (user-selected) date. It moves the
support case items out of the exchange resolved folder and
places it into another .PST file specifically. By doing so,
it keeps the exchange folder from getting too big and
unwieldy, which could cause Exchange/Microsoft Outlook
performance to slow down.
Specify the file path of the Outlook PST to be used
for archiving the selected support cases.
Browse the folders to choose an existing Outlook PST
file.
Create a new Outlook PST file for archiving.
Select what date filter to used to determine which
all cases are to be archived. There are two filters
available:
1) Till this date - Allows you
to choose a specific date that would be used to
return all support cases that were closed before
that particular date.
2) date range - Allows you to choose a
start and end dates so that all support cases that
were closed between that dates are returned and
available for selection for archiving.
Show all support cases that satisfies the specified
date filter.
The support cases that are available for archiving
are listed in the list. The list is arranged by case
number, subject and date closed. Before archiving
could be performed, you need to mark each case item
for archiving. You do that by checking each box of
the item.
Checking this option would use or create a subfolder
in the archived PST that has the same name as that
of the specified date filter so that all the
selected support cases can moved to this subfolder.
Allows you to select or create a new subfolder
within the archived PST so that all the selected
support cases can be moved.
