Demo Cases
If you are
installing/using SupportCalls with Outlook for the first
time, it is recommended that you load some demo cases and
settings data so that you will be able to test drive the
helpdesk functionalities and features in few minutes. You
can specify the number of cases (ongoing and resolved) as
well as knowledge base items to be loaded to the
SupportCalls folders. If you decide to load demo cases over
an existing settings (that is, you or other technicians had
already started using SupportCalls without the demo cases
data), you will be prompted with a warning message that your
existing settings (like lists) will be overwritten with that
of the demo example.
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Specify the number of ongoing cases to be loaded to
the SupportCalls ongoing folder. |
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Specify the number of resolved cases to be loaded to
the SupportCalls resolved folder |
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Specify the number of knowledge base items to be
loaded to the SupportCalls knowledge base folder. |
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Start loading the demo examples based on selected
options and numbers. |
Demo data - helpdesk of
an Apple store
The demo cases uses a
helpdesk for an Apple store. Hence, the problem, technician,
caller, asset lists are all centred around the products and
services of the Apple store. All demo cases source their
data from these lists (the choice of data being randomly
assigned). Please note that the loaded cases may not
necessarily be mapped with the right products in the problem
categories and types. This example is only for demonstration
purposes only.
The problem areas are
categorized by products and services and further
sub-categorized by types.
The technicians list in the demo example.
The callers list in the demo example.
The assets list in the demo example.
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