SUPPORTCALLS WITH OUTLOOK
Help Documentation & Guide to SupportCalls System

Requirements

To install, setup and use Technician Web Access (TWA), the followings list the requirements on both the web server and the client system.
 

On the web server

  • Microsoft Internet Information Server

  • Microsoft ASP.NET AJAX* Extensions 1.0 installed on the IIS server
    (ASP.NET AJAX Extensions 1.0 enables ASP.NET AJAX features in ASP.NET 2.0. It integrates client script libraries with the ASP.NET 2.0 server-based development framework.)

  • Write permission on a temporary subfolder

Note: As there is no direct interfacing between the TWA and your Exchange server, the IIS web server does not need to be on the same windows server as that of your Exchange server, but should be under the same windows domain.

On the client

  • Web browser (IE 5.01 or later)

  • Internet Connection

* - AJAX (sometimes called Asynchronous JavaScript and XML) is a way of programming for the Web that gets rid of the hourglass. Data, content, and design are merged together into a seamless whole. When you clicks on something on an Ajax driven application, there is very little lag time.

 
Copyright © 2009 AssistMyTeam. All rights reserved.

www.assistmyteam.net