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In step 1, we have created a physical folder 'TWA'
under the default root folder eg.
D:\Inetpub\wwwroot\. Open Windows Explorer and
browse to the default website root folder
(containing the Technician Web Access folder). Right-Click the folder (eg.
TWA) and select 'Sharing and Security...'
to invoke the properties dialog as shown below.
We need to grant full control to this folder (eg.
D:\Inetpub\wwwroot) in both Sharing and
Security tabs. Let us start with the first one. Click the
Sharing tab and select the option
'Share this folder'. This will enable the intrinsic
fields such as 'share name' comment, permission etc.
- This option shares the webfolder 'TWA' on
the local network.
- Click this button to specify permissions over the webfolder.
Once you are in the permissions dialog, you will see
that by default, any users on the local network has
read permission over the shared folder. For our
needs, we need to allow all helpdesk users to
save/update files under this folder. So, either you
can add individual user or a group (if you have it
defined).
In our example, we have defined a group 'ServiceDesk'
comprising of all helpdesk users so that setting
permission for all users can be done in a single
click. Check the option 'Full Control' to allow all
technicians in the helpdesk team to save/update 'Web
Access' specific metadata XML files.
Likewise, add the same helpdesk group (eg.
ServiceDesk) under the Security tab and grant
'Full Control' access.
The shared folder would now appear with a hand icon
on folder icon to signify a shared resource over
the network.
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