SupportCalls with Outlook

Step 3: Copy all Technician Web Access (TWA) application files

Now that we have created an exclusive web-enabled physical folder on the server and granted full control to all helpdesk users (step 1 and 2 respectively), the next step is to extract all the files and subfolders from the Technician Web Access zip archive (eg. TechnicianWebAccess.zip) from the installation folder (located under the Program files folder of the system) to the shared network IIS folder.

Goto the installation folder of 'SupportCalls with Outlook', which should typically be under Program files\AssistMyTeam. If you have installed the server portion during installation, you would find that there is a zip archive file named as 'TechnicianWebAccess.zip' under the installation folder, the content of which are shown below:

Extract all the files and subfolders under the zip file to the network shared web-enabled Technician Web Access (TWA) folder. For example, \\192.168.1.4\TWA where '192.168.1.4' is the windows server and 'TWA' being the web-enabled folder (either configured as a website or virtual directory under an existing website in IIS).

If step 2, if the permission (eg. full control) was successfully set, the files and subfolder would be extracted/copied to the network share.