SupportCalls with Outlook

Step 4: Set ASP.NET permission on Temp folder.

Technician Web Access (TWA) functionality is built upon ASP.NET 2.0 and AJAX technology. Typically, an ASP.NET application requires read, execute, and list access for the ASP.NET account for the web site root (for example: D:\inetpub\wwwroot\TWA or any alternative site directory you may have configured in IIS), the content directory and the application root directory in order to monitor for configuration file changes. The application root corresponds to the folder path associated with the application virtual directory in the IIS Administration tool.

Goto the windows server system (where the IIS manager is hosted), and navigate to the physical folder for which the Technician Web Access virtual directory or a website was created in Step 1). The folder already consists of various web files and subfolders that were extracted/copied in the previous step. The special interest that we have now is for the 'Temp' folder, as this is the folder that saves uploaded attachments from support request case temporarily. Hence, the ASP.NET account needs to be configured to have full control over this 'Temp' folder. You do that by right-clicking 'Temp' folder > 'Sharing and Security..'.

In the security tab, select the ASP.NET account. Different version of IIS has different ASP.NET account name. For example, in IIS version 5 (windows 2000 server), it is ASPNET, and in IIS version 6 (windows server 2003), it is IIS_WPG group whereas in IIS 7 version (Windows 2008 server), it is IIS_USRS group.

In the screenshot below, we have IIS 6 version and hence, the IIS_WPG group is allowed 'Full Control' over the Temp folder.