SupportCalls with Outlook

Step 5: Configure web Access specific settings in SupportCalls add-in

The Technician Web Access (TWA) site does not make use of a database to store the helpdesk settings and lists. Instead, the data and settings are stored as XML metadata files from the SupportCalls add-in interface in Outlook. The document takes you to finer detail on various web access settings that need to be configured in the administrative tool, before saving/updating the XML metadata files in the TWA IIS folder.

Manager's settings - define password for each technician for web access.
Open up the 'Technicians list manager' and for each technician, define a password to enable individual technician to login to Technician Web Access on the web using the technician's email ID and password.

There is an exclusive web access setting dialog, which is displayed above. To save/update the XML metadata files from Outlook to the shared network web-enabled folder (on the server), it needs to know the full UNC folder path. If the network folder resource requires a network credential, then you will be prompted to enter.