Setup and Configuration
Before remote
technicians can start using Technician Web Access (TWA),
the helpdesk administrator needs to first setup and
configure certain settings, in the web access administrative
panel in SupportCalls Outlook, and then on the IIS web
server. The followings list all the steps required to be
performed to get TWA website running in few minutes.
Step 1:
Setting up an IIS web folder as virtual directory (or a
website)
Step 2: Set appropriate network
permission to the shared folder
Step 3: Copy all Technician Web
Access (TWA) application files
Step 4: Set ASP.NET permission on Temp
folder
Step 5: Configure web Access specific
settings in SupportCalls add-in
Step 6: Write/Update XML metadata files
from SupportCalls with Outlook
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