SupportCalls with Outlook

Technician Web Access (TWA)

The Internet is about empowerment, ease-of-use, reach and affordability. It is about making communications and operations easier and more open. It is why SupportCalls with Outlook provides a web access interface for technicians to work on support cases. The benefits for such as web based front are many. For remote technicians who cannot access and work on support cases in the public folder or shared folder of the company's exchange server, it provides them with an easy web interface accessible through a web browser on the internet.

Advantages of Technician Web Access:

	Universal accessibility and worldwide availability of centralized applications and data. The only software needed to access and execute your applications is your favorite web browser.
	Log onto the SupportCalls helpdesk system from anywhere and from any computer with a connection to the Internet. Whether at your office, at home, or away on business – you have the security of knowing that you are just a web browser away from logging into your application.
	Input your data in real-time, and search support cases and knowledge base immediately in real-time.
	Easy to use, AJAX enabled ASP.NET 2.0 application.
	Control access to the web help desk with user logins and passwords.
	No installation on your staff’s computers, no programming, no downloads to interfere with your PC/Mac configurations.
	No database requirement on the web server.

Also read more..

	How does it work?
	Requirements
	Setup and Configuration
	The web support case form
	Web views - Case listings