Requirements
SupportCalls with Outlook is available right inside your
Outlook unlike any other stand alone application and web
based help desk software. It can be easily deployed through
an installer (manually or via a group policy object with MSI)
across the entire organization.
Please make sure that your system meets the following
requirements before installing SupportCalls with Outlook:
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For SupportCalls
Client tool:
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Windows Version:
Windows 2000, Windows XP or Windows Vista
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Outlook Version:
Outlook 2007 and Outlook 2003 (SP2 or above).
SupportCalls operates directly inside the
Microsoft Outlook application (using Microsoft's
"COM add-in" technology). Outlook Express is not
supported.
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Microsoft .NET
Framework 2.0
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Skype version 2.5
or above with credit - Optional for making calls
(learn more..)
and sending SMS (learn more..) from SupportCalls.
For SupportCalls
Server tools:
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Microsoft Exchange
Server: All version of Microsoft Exchange Server
(including Exchange running in a hosted ASP
environment). Nothing is installed on your
Microsoft Exchange server and therefore
SupportCalls functions with any version of
Exchange. This approach makes management and
administration of the product very simple, and
allows you to plan your Exchange product
upgrades without additional concern for our
product support.
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Microsoft Internet
Information Server - Optional (for enabling web
access, webform submission, case status enquiry
etc.)
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Microsoft ASP.NET
AJAX 1.0 installed on the IIS server - Optional)
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A valid account
with a SMS provider (HTTP gateway) on the web
for sending SMS from SupportCalls - Optional
(learn more..)
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