KB
This subfolder house a complete  knowledge base system inside your Outlook and is closely integrated with the SupportCalls help desk. The KB articles are available for inserting into email replies, on cases and even appointments and tasks. An Outlook toolbar option is also shown and has buttons to create a new empty knowledge base, forward it to an email address or publish the whole knowledge base on the world wide web (AJAX website). Any default posting to this folder would take the custom form with message class 'IPM.Post.AMTKnowledgeBase'.

	Create a new empty knowledge base item
	Forward the selected knowledge base item to a contact
	A Question and Answer format is used to intuitively display Knowledge Base Articles. Each Article may have any number of file attachments associated, rich-text elements, and hyperlinks to other web pages. All articles are tagged with a related problem category and problem type. This enables the articles to be grouped by category and type in the KB folder view making it easier to find a particular article at time of needs.
	The Outlook preview pane (if enabled) displays a preview of the description field of the selected knowledge base item.

When you open an existing knowledge base item, Outlook will display it with the SupportCalls KB custom form (having the custom message class 'IPM.Post.AMTKnowledgeBase'). Learn more >>