The SupportCalls menu serves as the gateway for launching most of the functionalities and tools available in SupportCalls with Outlook. It is available in all Outlook explorers that are opened at that point of the time.   New Case - Create a new empty support request in the 'Ongoing Cases' folder New Knowledge Base - Create a new empty knowledge base in the 'KB' folder Contact Manager - Launch the contact manager dialog to quick scan through SupportCalls internal list of callers and technicians and make a contact (email, sms, or a call) Search cases - Launch the advanced search manager dialog to query for both ongoing and resolved cases without needing to open the respective folders Statistics - Launch the statistics OLAP tool to analyze support cases data and extract mission critical help desk information and intelligence. More Export to database - Launch the export manager tool to push cases from exchange folders (via Outlook) to database such as Access, MSSQL, MySQL or Oracle. Archive Cases - Launch the archive manager tool to push resolved cases from exchange folders (via Outlook) to a PST file. Demo Cases - Get a quick test run of SupportCalls by populating demo settings data, cases and knowledge base articles Settings - Access to the administrative tools via submenu Navigate To - Shortcuts to SupportCalls folders in single-click My Cases - Only show the active cases assigned to the current user Help Topics - launch the help documentation on SupportCalls System Check Updates - Check if there is any new update available License - Launch the registration dialog box Visit home page - Takes you to the product home page of SupportCalls with Outlook. About SupportCalls - Show the About dialog box Shutdown - Shutdown only the SupportCalls addin in Outlook

Toolbars

SupportCalls displays a toolbar on the Outlook explorer window depending on the items content of the current active folder. This enables SupportCalls to target functionality specific to each Outlook item such as mails, posts, appointments, tasks and contacts.

Mail and Post Items toolbar

Calendar/Task Items toolbar

Contact items toolbar

Shortcuts

Menu Item   What does it do? Ongoing Cases Folder - Navigation shortcut to SupportCalls Ongoing Cases public folder or shared mailbox folder Resolved Cases Folder - Navigation shortcut to SupportCalls Resolved Cases public folder or shared mailbox folder Knowledge Base Folder - Navigation shortcut to SupportCalls Knowledge Base public folder or shared mailbox folder Email History Folder - Navigation shortcut to SupportCalls Email History public folder or shared mailbox folder

Outlook 2007 specific interface

Ribbon toolbars Contacts   Mails   Appointments and Tasks