My Fields
SupportCalls menu > Settings > My Fields
Custom Fields
You can use the custom fields available in the
outlook form to feed additional information on the
caller, case or on the problem itself. Four (4)
fields are available and the titles can be edited to
get the proper meaningful label that signifies the
information the fields store. The first three fields
take a line of text as data, whereas the fourth
field takes a drop-down list from which a value can
be selected. Optionally, the fields can be made
mandatory, so that without filled, the support
request case cannot be closed. If a field is marked
mandatory, it would appear red in color when viewed
in the outlook form.
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