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Allow conversion of non-mail items to support
case - The manager can also define which
particular type of Outlook items are possible
candidates for generating support request cases. By
default, support requests can be generated from mail
items only. To enable other Outlook item types,
select the appropriate checkboxes - Post, Meeting
or Task. |
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Disable balloon popup notification -
Disable a balloon popup notification when a major
event occurred in SupportCalls system. By default,
it is unchecked.
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Open Support Case form automatically when it
is generated from other Outlook items -
Enable this option to display/open the inspector
window of the support case just created. This is
only applicable when the case is generated manually
from an email or other Outlook item. |
 |
Open knowledge base form automatically when it
is generated from other Outlook items -
Enable this option to display/open the inspector
window of the knowledge base just created. |
 |
Limit access to non-admin technicians - The administrative settings and tools in
SupportCalls can be allowed selective access to
technicians. Enable this option to categories which
technicians should have administrative access and
which should not. By default, this option is
disabled, which means all technicians will have
administrative access.
|
 |
List of technicians with no admin access (one
with the red background). You can use the
buttons >> or << to swap the access level. |
 |
List of technicians with admin access (one
with the green background). You can use the
buttons >> or << to swap the access level. |
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Specify if administrative tools such as Reports,
Statistics, Export, Archive etc. are available
to technicians with no administrative access. |
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Restrict certain managerial specific fields (such as
SLA, Due Date, Assigned Technicians, Problems
etc) in the support case form from being edited by
support workers with no admin access. |
