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Technicians list -
SupportCalls System needs to maintain the detail of the
technicians that would be working on support cases.
The technician name and email address are mandatory
fields and should be unique for each technician that
you entered. If there has to be calls to technicians
from within SupportCalls (say, from the outlook
form), the phone and mobile needs to be filled up.
There is also an option of making the mobile number
of the technician as the primary contact (e.g.. when
making Calls, SupportCalls will use the mobile
number instead of the phone number). The mobile
field is also necessary to receive SMS notifications
they are enabled. Admin Access -
The administrative settings and tools in
SupportCalls can be allowed selective access to
technicians. Enable this option to categories which
technicians should have administrative access and
which should not. By default, this option is
disabled, which means all technicians will have
administrative access. Learn
more.
WebAccess Password -
The password field is used to authenticate
technicians when they logged in to the SupportCalls
Web Access interface on a browser. Please note that
this password is different than the one used in the
active directory account.
Import technicians from Global Address
List/Active Directory -
Most likely, you might already have contact details
of the technicians in the exchange global address
list. Use the 'Import...' button to display the
address book and select those contacts that you want
to import. The technician's name, email, telephone,
mobile fields would be then automatically filled in
the grid.
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