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Automatic Email and SMS Notifications -
Automatic email notification and SMS alerts are
essential for keeping callers and technicians
abreast with the progress and status of the case.
SupportCalls offers a whole lot of notification
options for different events such as when a case is
created, changed or resolved, or when a technician
is assigned to the case, or when the due date has
lapsed etc. The template for such a notification
email or SMS is available for customization as
discussed earlier. Automatic emails are send out
directly when a relevant event occurs and the whole
exercise is transparent to the technicians. Same is
the case of automatic SMS messaging.
Check the box of the corresponding notification
that you want to enable and then click 'Save'
button.
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