The SupportCalls administrative settings include list managers to customize the contents of all drop-down boxes on the help desk form, predefined answers, templates for outgoing emails and SMS, notification options, incoming emails monitoring, messaging, custom fields etc.

Menu Item Personal Access Control Asset list Technician List Caller List Problem List Print\Email\SMS templates Notification Options Email Monitoring Predefined Answers My Fields Mobile Messaging Automation Options Advanced Options Web Access Service Level Agreements (SLA)