SupportCalls with Outlook - Time Spent on Support Request

Time Spent

The Time Spent section lists all work sessions performed on the support case by the technicians, managers. This time spent field can be made optional or mandatory before marking the case as closed. By default, it is optional. Also, to calculate cost of supporting the case in statistics, SupportCalls needs to have a valid work time from the concerned technicians.

	The grid view listings of all work time invested by the assigned technicians to the case.
	Add a new time to the case. A dialog window pops up allowing the technician to select the time duration from the drop down or enter one.
	Edit the selected time in the grid view. A dialog window pops up allowing the technician to amend/change the time spent entry.
	Remove the selected time from the grid view. This will automatically adjust the total time spent figure of the case.
	The total time spent figure in minutes (sum of all the work time entries).