Associating problems and incidences with actual hardware and software inventory is crucial to maintaining proper preventative incident management and finding the core problem to repetitive issue or problem that is plaguing a large group of end-users. SupportCalls provides a means for the technician (in Outlook and web) or the customer (via web form) to create this hard-link between a troubled asset and a case.

The assets section in the support case provides fields for all of your organization's hardware and software inventory. An asset may be cataloged and categorized by Asset Types. All the asset fields except for the asset name can re-titled to adapt and take any of your organisation's intrinsic properties of inventories such as Make, I.P. Address or OS information; providing invaluable information directly from trouble case to the technicians resolving the support request.

	The unique name of the asset. This is a drop field control that has all the list of assets as defined in the SupportCalls Assets list. Each name identifies a particular asset in your organisation. Selecting a name automatically populates the other fields which in the above screenshot are Type, OS, Make and IP.
	A drop down field that can take a customizable list. In the above screenshot, it is titled as 'Type'.
	Another drop down field that can take a customizable list. In the above screenshot, it is titled as 'OS'.
	A static text field. In the above screenshot, it is titled as 'Make'.
	A static text field. In the above screenshot, it is titled as 'IP'.
	Comment on the particular asset. In the above screenshot, it is used for listing the configuration of the asset.
	Open and display the selected case.
	The grid view list of all support cases that shares the same asset name.