The 'Other cases for this caller' section lists all the ongoing and resolved support requests (if available) logged for that particular caller so the responsible technicians can have a panoramic view of all past problems history.

	The grid listing of all support requests (apart from the current case) that had been logged to the same caller. Each entry in the grid consists of the case number, the date/time it was created and the status of the support request.
	Display the selected support request case.
	Merge the current support request case with the one selected. Using this option would append the problem description of the currently displayed case to the selected case as well as other fields such as time spent, asset comments etc. Once merged, the current case is removed.