Automatic notifications
Automatic email notification and SMS alerts are
essential for keeping callers and technicians abreast with
the progress and status of the case. SupportCalls offers a
whole lot of notification options for different events such
as when a case is created, changed or resolved, or when a
technician is assigned to the case, or when the due date has
lapsed etc. The template for such a notification email or
SMS is available for customization as discussed earlier.
Automatic emails and SMS are sent out directly when a
relevant event occurs and the whole exercise is transparent
to the technicians.
Also read more...
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