Work on cases in your Outlook as if you would work on emails

Single enterprise-wide view of support cases, callers, problems and resolutions

Little or no training requirement on the part of your support technicians

Centralized data storage on Microsoft Exchanger (mailbox or public folder) - efficient platform for collaboration

Enable integration with Active Directory

Common point-of-call for your callers

Structured workflow for all helpdesk activity

Freeing up valuable human resources by automating cases logging, sending notifications etc.

Higher productivity and increased "up-time" for support staffs

Organized state of cases means faster tracking requests

 Identify problem areas and increase helpdesk efficiency

"Do more with less" - affordable one-time fee with enterprise-wide license
 

Always in communication loop via the power and ease of automated email/messaging

Inspires confidence to the help desk service

A knowledge base that a caller can search through for resolution to their query

Check on the progress or status of the case via web

Request support in a standardised way  through email, phone calls or web form submission

Case get resolved in a timely manner and hence customer satisfaction

Helps in building trust and loyalty in your brand