SupportCalls with Outlook is available in two editions - standard and professional, both of which are designed for team environment with Microsoft Exchange Server (can be even hosted exchange) as the central data source and Microsoft Outlook as the working UI interface. The editions vary in the support for web enabled services using Microsoft Internet Information Server (IIS).

Feature	Standard	Professional
Technician Web Access (TWA) Enables remote technician to view, work, create, close or re-opened cases all through the comfort of a web browser.	x
Customer Web Service (CWS) Enables end-users to submit, check status and browse through the knowledge base articles online. Additionally, existing callers can login into the Caller Web Access (CWA) site to access their cases and escalate, withdraw ongoing cases or re-open closed cases.	x