Run the Setup.exe
To start the installation process, you would
need to run the downloaded setup.exe.
In the first screen of the installation dialog, you
would see the Outlook version requirements. Please
make sure that you have Outlook 2003 or later to
continue with the installation.
Client or Managerial Install
There are two type of installation options
available with SupportCalls setup:
-
Managerial install
- If you are an administrator/helpdesk
manager and have not configured an Exchange
public folder or mailbox yet to be used with SupportCalls, you should
also install the optional 'Server and managerial
tools'.
This install should be performed only once.
-
Simple client install
- If you are just a technician/helpdesk
staff that want to work on the support cases
(the settings for which are already configured
by your manager in a public folder or mailbox),
you should accept the default installation
option (that is, the 'Server and management
tools' should be left unchecked). The
main portion of the client tools is a simple
Outlook add-in.
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