Client Installation
The client
installation mainly consists of an Outlook add-in that has
all the logic and functionalities of the helpdesk
application. It needs to be installed by all technicians who
will be working with the SupportCalls helpdesk in Outlook.
Before you continue the installation, it is recommended that
Microsoft Outlook is shutdown if running already.
Step 1. Run the setup.exe to
start the installation. Click Next to Continue. If Outlook
2003 or later is not installed, the setup wizard will not be
able to proceed.
Step 2. Leave the default setting in the
'Installation Option' dialog and click Next.
Step 3. In the 'Customer Information' dialog, you
will be prompted to select if the application has to be
installed for all users or only for yourself (current user).
- The application will be installed for all users of the
system i.e., every user in that particular system will be
able to use the installed application. This requires a local
administrative rights on the part of the current user. Also,
note that, the application will be installed under the
Program Files folder by default. (e.g. C:\Program Files\AssistMyTeam\SupportCalls
with Outlook). The add-in will be registered under the
machine registry hive (e.g. HKEY_LOCAL_MACHINE).
 -
The application will be installed only for the current user
(yourself). With this option, the application will be
installed under the user's application data subfolder
by default (e.g. C:\Documents and
Settings\Username\Application Data\AssistMyTeam\SupportCalls
with Outlook). The add-in will be
registered under the local registry hive (e.g.
HKEY_CURRENT_USER). With this option, the application can be
used only by the current user. If another user in the same
system needs to use the application, the client tool needs
to be installed for that particular user in the same
sequence.
Step 4. Select the appropriate destination folder
where the application files will be installed. If you change
the default folder path, please make sure you have
appropriate permission.
Step 5. Once you have verified the previous steps,
click Next to continue the files extraction. It may take a
few minutes to complete the whole copying process.
Step 6. Click 'Finish' to end the installation
wizard.
Now start Microsoft Outlook. If the client installation was
successful, you will see a new menu item 'SupportCalls'
(after help menu). If your helpdesk manager/administrator
had already configured an exchange folder to use with
SupportCalls, you can now start using SupportCalls helpdesk.
The screenshot below lists all the client files that are
installed on the system.
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