Welcome to SupportCalls with Outlook, the only comprehensive helpdesk system entirely integrated seamlessly within your Microsoft Outlook, transforming it from an email client to a full fledged service provider. This is an elaborate help documentation that will guide helpdesk managers and technicians alike how to install, configure, and work with support cases in matter of minutes. Graphic illustration and screenshots of the screen/forms are used with proper marking wherever they are required to drive down the point of the relevant topic.

 

bullet Introduction to SupportCalls
bullet Administrative Settings
bullet Working with Support Request form
bullet Automatic Notifications
bullet Sending SMS
bullet Making Calls
bullet Outlook views
bullet Knowledge base
bullet Searching and Reporting
bullet Working with Administrative Tools
bullet Technician Web Access (TWA)
bullet Customer Web Service (CWS)