|
Back to Version
History Page
Revision: 07th April 2009
 |
Added new option to not
monitor mailbox account used for 'Send on
behalf' |
|
What's new in this
revision? |
|
|
Added support for exporting
Outlook items to the
following document formats -
filtered webpage (*.htm,*.html),
web-archive single file (*.mht),
Microsoft Word documents (*.doc),
Adobe Portable documents (*.pdf),
Paper Specification
documents (*.xps).
|
|
|
Support attaching a selected
KB article as DOC, MHT, PDF
or XPS document to an email
in just two simple clicks!
|
|
|
Newly created knowledgebase
articles are assigned with a
new identification number
(starting 1001)
|
|
|
New form for resolved cases
folder (message class 'AMTSupportCase.Closed') |
|
|
Updated KB form
|
|
|
Added three (3) new Outlook
views for the KB folder -
Author, KB Number
and Priority
|
|
|
Updated default email
template contents.
|
|
|
Inline images (as available
in the original items, mails
etc.) are now retained in
the generated cases, KBs or
on outgoing emails.
|
|
|
Bugs Fixes |
|
|
When using SupportCalls with
a public folder, newly
created cases may disappear
from the folder after a few
seconds. This happens when
the due-date is set to the
current time, which
unfortunately was tied to
'expiry time' field of
Outlook. In the latest
update, we have severe the
link and cases should stay
put in the folder after
creation.
|
|
|
In certain occasion, you
might notice that you are
unable to select a
technician to assign to the
case, nor able to specify a
drop-down value. It would
appear if all the form
controls are unresponsive.
|
|
|
When trying to save an
existing case after working
on it, you received an
exception report from the
SupportCalls System,
followed by an Outlook
message, even though you
have appropriate rights over
the public folder.
|
From Microsoft
Outlook:
Your changes could
not be saved because
you don't have
permission to
modify some or all
of the items in this
folder. Do you want
to save a
copy of this item to
the default folder
for the item? |
This is caused by an
incorrect setting on the
Public Folder (right-click
SupportCalls subfolder>
Administration tab). The
default setting is
"Drag/Drop posting is a:
Move/Copy". This allows
anyone with the correct
permissions to create or
drag an item in the folder.
When it's changed to
Forward, the folder treats
all items as forwarded items
and the error occurs because
the creator does not have
permission to send mail on
behalf of the folder.
Fix: Change 'Drag/Drop
posting' to "Move/Copy".
For more. refer to the MSDN
knowledge base article:
Cannot Save Changes to a
Public Folder Item
http://support.microsoft.com/kb/168540
|
|
|
Back to
Version History Page |
|
