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Installations

It typically takes not more than 4-5 minutes to perform an administrative install, and just about 2 minutes to make a simple client install to each technician's system. Just start MS Outlook, and you are in up and running (you don't even need to access the support cases folders!).

 

Managerial Install (configuration of server folders)
The managerial installation consists of both client and server tools and has to be performed by the helpdesk administrator/manager before the client tool is installed on every technician's system.

 
Download the managerial installation guide (for helpdesk managers)
 Adobe Portable format (PDF)  - 579 KB
Online version
 


Client Install
SupportCalls system operates directly inside the Microsoft Outlook (using Microsoft's "COM add-in" technology). It is supported on any Windows PC that runs Outlook 2003 or later.

 
Download the client installation guide (for technicians)
 Adobe Portable format (PDF)  - 355 KB
Online version
 

 

Do more with SupportCalls!

When you have spend so much investment in your organization's network and software, why just let them running behind idling? Get more return on investment (ROI) from the resources you already own, such as Microsoft Exchange Server, Microsoft Office Outlook, Microsoft Internet Information Server etc. In fact, we advocate you to make full use of our help desk application in as many departments and locations you want, without needing to acquired additional licenses! 

 
SupportCalls - Recent articles
bullet KB 1001: Benefits of using a helpdesk within Microsoft® Outlook® connected to Exchange
bullet KB 1002: Understand how SupportCalls system helps in the organization's CRM needs
bullet KB 1003: Service level agreements (SLA) and escalations in SupportCalls system
bullet KB 1004: Helpdesk best practice - Automating support case generation from incoming e-mail
bullet KB 1005: Understand how SupportCalls System supports SMS using HTTP gateway or Skype
bullet KB 1006: Understand how SupportCalls system  supports making calls using attached phones or Skype
bullet KB 1007: Automatically add due date appointment and task in the concerned technician's mailbox
bullet KB 1008: Automatic assignment of appropriate technicians to newly created support cases
bullet KB 1009: Asset inventory tracking and management in SupportCalls system
bullet KB 1010: Enable existing callers to track their support requests online

more articles

 
 
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