Requirements
The following highlights
some of the main pre-requisite for running SupportCalls
System.
|
SupportCalls
Personal Edition |
| |
|
Windows
Version |
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Windows 7, Windows Vista, Windows
XP. |
| |
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Outlook
Version |
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Outlook 2010, Outlook 2007 and
Outlook 2003 (SP2 or above). SupportCalls
system operates directly inside the
Microsoft Outlook (using Microsoft's
"COM add-in" technology). Outlook
Express is not supported. Microsoft
Outlook Starter edition is also not
supported (as it does not support
addins).
SupportCalls Personal Edition can
be installed on a local Outlook data
store (PST) or exchange mailbox and
can be used with many email
protocols such as POP, IMAP etc. |
|
|
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.NET
Framework |
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Version 2.0 or above.
Download .NET 2.0 Framework |
|
|
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Skype
(Optional) |
|
Version 2.5 or higher to enable
SupportCalls system to make phone
calls and SMS to callers and
technicians |
|
|
|
A
Speakerphone modem
(Optional) |
|
To enable SupportCalls system to
utilize your attached landline phone
to make calls to callers and
technicians |
| |
SupportCalls
Team Edition
For both
Manager and Client install |
| |
|
Windows
Version |
|
Windows 7, Windows Vista, Windows
XP. |
| |
|
Outlook
Version |
|
Outlook 2010, Outlook 2007 and
Outlook 2003 (SP2 or above). SupportCalls
system operates directly inside the
Microsoft Outlook (using Microsoft's
"COM add-in" technology). Outlook
Express is not supported. Microsoft
Outlook Starter edition is also not
supported (as it does not support
addins). |
|
|
|
Database |
|
Microsoft Access or
SQL Server (needs to be on the
network. SupportCalls Client should
have access to it ) |
| |
|
MS Exchange
Server (Optional) |
|
All version of
Microsoft Exchange Server (including
Exchange running in a hosted environment)
SupportCalls system does not install any
software on your Microsoft Exchange server and
therefore functions with any version of Exchange.
This approach makes management and administration of
the product very simple, and allows you to plan your
Exchange product upgrades without additional concern
for SupportCalls product support. |
|
|
|
.NET
Framework |
|
Version 2.0 or above.
Download .NET 2.0 Framework |
|
|
|
Skype
(Optional) |
|
Version 2.5 or higher to enable
SupportCalls system to make phone
calls and SMS to callers and
technicians |
|
|
|
A
Speakerphone modem
(Optional) |
|
To enable SupportCalls system to
utilize your attached landline phone
to make calls to callers and
technicians |
| |
|
Technician Web Access and Custom Web
Service |
| |
|
IIS web
server (Optional) |
|
All version of IIS starting
version 5, 6 and 7.
(only applicable to
professional edition that supports
the TWA and CWS sites) |
| |
|
ASP.NET 2.0
or above (Optional) |
|
The windows server hosting the
IIS should have .NET 2.0 or higher
to enable ASP.NET. Additionally,
under the ASP tab in IIS manager,
ASP.NET 2.0 should be active.
Download .NET 2.0 Framework
(only applicable to
professional edition that supports
the TWA and CWS sites) |
|
|
|
ASP.NET
AJAX 1.0
(Optional) |
|
This is not required on the
windows server hosting the IIS
ASP.NET 3.5 is installed. Otherwise,
it needs to be installed.
Download ASP.NET AJAX 1.0
(only applicable to
professional edition that supports
the TWA and CWS sites) |
| |
Maintenance Requirements
As support cases are stored in Exchange public folders
or mailboxes, SupportCalls leverages your existing procedures
for archiving, backing-up and security settings in
Outlook. Hence, no new maintenance processes, synchronization or
backup/archiving functions are necessary at all!
Storage Requirements
Implementing a support case in your
Exchange public folder/mailbox environment is equal
to receiving an email in your inbox. So over
time, you would simply be overwhelmed by
ever increasing number of resolved
cases in the folder that it would probably
create a big performance issue. But just like emails,
Outlook archives and compressed these old
and resolved cases in regular basis, it is
highly recommended that help desk
maintenance administrators make use of the
Outlook archiving tool or the inbuilt
SupportCalls archiving utility manually to
optimize efficiency and extract
overall performance for your help desk. |
