Requirements
The following highlights
some of the main pre-requisite for running SupportCalls
System (both Standard and Professional
editions)
Client-Side
System Requirements
For technicians who would be
accessing and working on the support
request folders |
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Windows
Version |
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Windows Vista and Windows
XP. |
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Outlook
Version |
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Outlook 2007 and
Outlook 2003 (SP2 or above). SupportCalls
system operates directly inside the
Microsoft Outlook (using Microsoft's
"COM add-in" technology). Outlook
Express is not supported. |
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.NET
Framework |
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Version 2.0 or above.
Download .NET 2.0 Framework |
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Skype
(Optional) |
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Version 2.5 or higher to enable
SupportCalls system to make phone
calls and SMS to callers and
technicians |
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A
Speakerphone modem
(Optional) |
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To enable SupportCalls system to
utilize your attached landline phone
to make calls to callers and
technicians |
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Server-Side System Requirements
For helpdesk
administrators/managers who would
install and configure SupportCalls
system |
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MS Exchange
Server |
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All version of
Microsoft Exchange Server (including
Exchange running in a hosted environment)
SupportCalls system does not install any
software on your Microsoft Exchange server and
therefore functions with any version of Exchange.
This approach makes management and administration of
the product very simple, and allows you to plan your
Exchange product upgrades without additional concern
for SupportCalls product support. |
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IIS web
server (Optional) |
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All version of IIS starting
version 5, 6 and 7.
(only applicable to
professional edition that supports
the TWA and CWS sites) |
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ASP.NET 2.0
or above (Optional) |
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The windows server hosting the
IIS should have .NET 2.0 or higher
to enable ASP.NET. Additionally,
under the ASP tab in IIS manager,
ASP.NET 2.0 should be active.
Download .NET 2.0 Framework
(only applicable to
professional edition that supports
the TWA and CWS sites) |
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ASP.NET
AJAX 1.0
(Optional) |
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This is not required on the
windows server hosting the IIS
ASP.NET 3.5 is installed. Otherwise,
it needs to be installed.
Download ASP.NET AJAX 1.0
(only applicable to
professional edition that supports
the TWA and CWS sites) |
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Maintenance Requirements
As support cases are stored in Exchange public folders
or mailboxes, SupportCalls leverages your existing procedures
for archiving, backing-up and security settings in
Outlook. Hence, no new maintenance processes, synchronization or
backup/archiving functions are necessary at all!
Storage Requirements
Implementing a support case in your
Exchange public folder/mailbox environment is equal
to receiving an email in your inbox. So over
time, you would simply be overwhelmed by
ever increasing number of resolved
cases in the folder that it would probably
create a big performance issue. But just like emails,
Outlook archives and compressed these old
and resolved cases in regular basis, it is
highly recommended that help desk
maintenance administrators make use of the
Outlook archiving tool or the inbuilt
SupportCalls archiving utility manually to
optimize efficiency and extract
overall performance for your help desk. |
